Returns & Refunds Policy

Our policy

We want you to receive a game in perfect condition. If something arrives faulty, damaged, or isn't what you ordered, we'll make it right with a replacement or refund.

Outside of the regions listed under "EU, EEA & UK" below, we don't offer returns for change-of-mind, sizing, or preference reasons — only for items that arrive faulty, damaged, or incorrect.

Damages and issues

Please inspect your order as soon as it arrives. If your item is defective, damaged in transit, or you received the wrong item, contact us within 14 days of delivery at pleiadesinteractive@gmail.com with your order number and a couple of photos of the issue — this lets us sort it out quickly without back-and-forth.

To start a return or replacement

1. Email pleiadesinteractive@gmail.com with your order number and photos of the damage or fault.
2. We'll review and confirm whether it qualifies, usually within 5 business days.
3. If approved, we'll send you a return shipping label and instructions for where to send it back, or arrange a replacement directly — whichever makes more sense for the issue.

Items sent back to us without first requesting a return won't be accepted, since we won't know what to do with them.

Return address: Will be provided upon approval of return as we ship from multiple locations around the world.

Exceptions

We don't accept returns for change-of-mind outside the regions below. If you're unsure whether your situation qualifies, just email us — we'd rather talk it through than have you guess.

Exchanges

If your item is faulty or damaged, we'll replace it directly rather than asking you to return and repurchase. For any other exchange request, the fastest route is to return your original item under the terms above, then place a new order.

EU, EEA, Switzerland & UK — 14-day cooling-off period

If you're shipping to the European Union, the European Economic Area (Iceland, Liechtenstein, Norway), Switzerland, or the United Kingdom, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification — this is separate from, and in addition to, your rights under "Damages and issues" above.

To be eligible, the item must be returned in the same condition you received it: unused, with all components and packaging intact. You'll need your order number or proof of purchase. Contact us at pleiadesinteractive@gmail.com within the 14-day window to start this process. Unless we say otherwise, return shipping costs are your responsibility.

Refunds

Once we've received and inspected your return, we'll let you know whether it's been approved. If approved, you'll be refunded automatically to your original payment method within 10 business days. Your bank or card provider may take a little longer to post the refund on their end.

If more than 15 business days have passed since we approved your return and you still haven't seen a refund, contact us at pleiadesinteractive@gmail.com.