Shipping Policy

Processing time

Orders are processed and dispatched within 10 business days of purchase, we aim to do this in the shortest time possible. You'll receive a shipping confirmation email with tracking information as soon as your order ships.

Where we ship

We ship to Australia, Canada, the European Union, New Zealand, the United Kingdom, the United States, and most other countries worldwide.

Where we don't ship

We're currently unable to deliver to: Afghanistan, Brazil, Haiti, Iran, Iraq, Israel, Kazakhstan, North Korea, Russia, Syria, Ukraine, and Yemen. These exclusions reflect unreliable postal infrastructure, customs restrictions, or regional instability that make safe delivery impractical.

We're also unable to deliver to PO Box addresses — please provide a street address at checkout.

Mexico: customs clearance for shipments into Mexico sometimes requires a tax identification number. If this applies to your order, we'll contact you directly to request it.

Customs, duties & taxes

Any taxes or duties applicable to your destination are calculated and shown at checkout — there's nothing extra to pay on delivery for our core shipping destinations (Australia, Canada, the EU, New Zealand, the UK, and the US).

For deliveries outside these regions, your order may be subject to import duties, taxes, or customs fees charged by your local customs authority on arrival. These are outside our control and are your responsibility as the importer of record.

Delivery times

Estimated delivery times vary by destination and carrier, and are shown at checkout before you complete your order.

Address accuracy

Please double check your shipping address before completing checkout. We're not able to redirect a package once it's dispatched, and we can't take responsibility for orders delayed or lost due to an incorrect or incomplete address provided at checkout.

Lost, delayed, or damaged shipments

If your order arrives damaged, or doesn't arrive at all, contact us at pleiadesinteractive@gmail.com with your order number — see our Returns & Refunds Policy for how we handle damaged or missing items.